Sue is a Solution Delivery Manager in the Improvement Practice division of Communio. The focus of Sue’s work in the health sector has been quality and risk management with the ultimate aim of business improvement. Sue has provided her services across the health-care spectrum in private, public and not-for profit healthcare organisation. Her work has extended from public sector acute-care hospitals to community settings in both metropolitan and rural/remote areas.
Sue is an ACHS Surveyor; Aged Care Quality Assessor; registered nurse; has completed tertiary studies in Business Health Administration and holds an MBA.
Mary Galvin
Queensland Health Australia
Mary is the Project Director of the Automated Anaesthetics Record Keeping (AARK) Project for Queensland Health. This project aims to implement the AARK system across Queensland’s hospitals, with 12 hospitals currently using the system. The AARK Project will provide a solution that supports improved clinical decision-making and patient outcomes in the perioperative setting, including pre-operative assessment, automatic data collection and patient management in the operating theatre, post-operative recovery and acute pain service. The collected body of data is expected to provide a solid foundation for incident investigation and research as well as providing visibility of patient episodes of care across the state.
Mary’s background is in management and consultancy, she has lengthy experience of technology implementation, business change and benefits realisation across a variety of industries. Mary holds a PhD as well as degrees in economic statistics and mathematics.
Benefits Measurement from the Use of an Automated Anaesthetic Record Keeping System (AARK)
Sue McLellan, Mary Galvin, David McMaugh
Abstract
HYPOTHESIS: Automated Anaesthetic Record Keeping Systems (AARKs) can reduce clinician recording time, are easy-to-use and produce clearer, more accurate records than a manual system. BACKGROUND: Studies over the last twenty years have identified potential benefits from the use of Automated Anaesthetic Record-Keeping systems, but have not proved the benefits. A review of the literature indicates that AARKs have been in use for many years and have progressively improved specifically in terms of their usability. Advances in technology have improved the usability and the measurability of AARK systems. This study, conducted by Communio Pty. Ltd. at two Queensland Health (QH) hospitals measures critical changes resulting from the introduction of Winchart (by Medtel Australia) into the perioperative environment. This system is designed to capture clinical information from patient monitoring equipment and other devices, in addition to clinician input. It uses a state-of-the art touch screen interface for rapid input of data, thus addressing the anaesthetist-machine interface issues of earlier systems. METHOD: The full study compared the data gained from the set of baseline measurements with the data gained from a set of post-implementation measurements, to provide details of changes, plus identification and measurement of benefits, from the use of an automated system. To achieve this objective, a two-phased measurement approach was adopted, within both the baseline study and post implementation study, embracing both quantitative and qualitative data capture. This paper primarily focuses on: one quantitative aspect of the study, clinician recording time; and those qualitative aspects related to ease-of-use and quality of the record produced. RESULTS: The results of this study, confirmed that with progressive use of the system ease-of-use improves and user satisfaction levels increase, along with improved quality and accuracy of data as confirmed by clinicians during the survey periods. The quantitative results show that the hypothesis has been proved and that time savings are achievable for clinicians with an average reduction for clinician recording time in the range of 48-93% for OTs and 93% for PACU environments.
Keywords
Anaesthetics; Automated Medical Records System; Benefits Measurement