Towards a comprehensive understanding of health information needs
framework based on Luft and Ingham’s Johari window that can be used to identify, organise and abstract potential information needs of these consumers. The conceptual framework illustrates four
abstract groups of information needs: recognised demanded, unrecognised demanded, recognised undemanded, and unrecognised undemanded. The paper highlights the potential usefulness of the framework for information providers and systems designers.
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